Company Overview
One Call Restoration, operating as a ServiceMaster franchise, provides emergency restoration services including water and fire damage, along with environmental work like mold remediation and asbestos abatement. Based in Orange County, California, their teams are constantly on the road traveling between job sites and customer homes.
The Roadblock
For over 20 years, the business operated without a clear way to track where vehicles were throughout the day. Crews were always moving, but there was no reliable way to verify locations, confirm time on site, or understand delays.
As the company grew, that lack of visibility started to create real challenges. When something didn’t add up, it often came down to relying on what employees reported.
As Jack Ananian, General Manager at One Call Restoration, put it, “We had no way of knowing where our vehicles were going. At a certain point, that becomes a problem.”
Finding a Better Way
They brought in BrickHouse GPS to modernize how they managed their fleet and get a clearer picture of what was happening day to day. The decision came down to ease of use, pricing, and the ability to install wired trackers directly into their vehicles.
From there, it quickly became part of their routine. The team now runs reports every day to verify labor logs and uses geofences to make sure vehicles return to the warehouse and stay within expected areas.
Jack explained, “The reports are something we use every day. It helps us verify what actually happened instead of guessing.”
Over time, the system became more than just a tracking tool. It gave them something they didn’t have before, a consistent and unbiased way to understand what was happening in the field.
Peace of Mind
With BrickHouse GPS in place, the team has full visibility into their fleet and a clear way to address issues when they come up. Instead of going back and forth, they can check the data and move forward with confidence.
In one situation, an employee said they were on the way to a job site. When the team checked the system, the vehicle was sitting at a house nearly 40 minutes away. Without tracking, the issue would have gone unnoticed.
“We had someone say they were heading to a job, and they were 40 minutes away at a random house. Without the tracker, we would’ve never known.”
— Jack Ananian, General Manager, One Call Restoration (ServiceMaster)
Moments like that made the value clear. The system helps reinforce expectations and keeps operations running the way they should.
The team also values that the data removes guesswork from difficult conversations. As Jack shared, “The system doesn’t lie. It gives you the truth, and that makes everything easier.”
Even without tracking exact savings, the impact shows up in fewer issues and smoother day-to-day operations. For them, the system has become essential.
“It’s invaluable. You really can’t run a fleet without something like this.”
— Jack Ananian, General Manager, One Call Restoration (ServiceMaster)
